Gns3 Privacy Policy – Your Personal Information is Protected
The gns3 platform is fully committed to protecting the privacy and personal data security of every user in Malaysia. This document explains in detail how we collect, use, store, and safeguard your information.
Updated: January 2026 | Effective immediately
Information We Collect
Gns3 collects the personal information necessary to provide a secure and seamless platform experience for users in Malaysia. This includes account details such as full name, email address, phone number, date of birth, and encrypted password provided at registration. We also record device and browser information — including IP address, browser type, operating system, screen resolution, and activity log data — for security and service improvement purposes. For financial transactions, we store local payment information in Malaysian Ringgit (MYR), including your chosen deposit and withdrawal methods, though we do not store full card details directly. Usage data such as betting records, games played, session times, and user preferences are also recorded to enhance your in-platform experience.
Cookies & Tracking
Gns3 uses standard cookies and digital tracking technologies to deliver a more seamless and personalised browsing experience for every user. Session cookies keep you logged in as you navigate the platform, so you do not need to re-enter your password each time. Persistent cookies allow the platform to remember your language preference, display settings, and game preferences for future visits. We also use internal analytics cookies to analyse platform usage patterns in aggregate, helping us improve site layout and performance. You can manage your cookie settings through your browser at any time, though please note that disabling certain cookies may affect the functionality of some parts of the platform.
How We Use Your Information
All information collected by gns3 is used solely for purposes that are clear, lawful, and reasonably related to platform operations. Account information is used to verify user identity, process MYR financial transactions, and deliver effective customer support. Device data and activity logs are analysed to detect suspicious activity, prevent fraud, and maintain the security of every user's account. We also use usage information to personalise game recommendations, send account-related notifications, and deliver promotional alerts relevant to your activity. This information will not be used for any purpose outside the scope of platform services without first obtaining the user's explicit consent.
Data Storage & Security
Multi-Layered Security Infrastructure
Gns3 stores all user data on secure servers protected by 256-bit SSL encryption and additional security layers that are regularly audited. All passwords are stored in hashed format using industry-recognised algorithms, meaning no one on our team can read your password in its original form. Financial data and MYR transactions are stored separately with strict access controls, accessible only by authorised personnel with a legitimate business need. Our systems run real-time security monitoring to detect and respond to any threats or unauthorised access attempts. Automated and regular data backups are performed to ensure service continuity and the protection of user information under all circumstances.
Data Retention Period
Personal data of gns3 users is retained for the duration of your active account and for a reasonable period thereafter in accordance with applicable legal and regulatory requirements in Malaysia. Financial transaction records are kept for a minimum of seven (7) years in line with local financial and taxation laws as required by Malaysian authorities. Once an account is closed at the user's request, personal information that is no longer needed for legitimate purposes will be deleted or anonymised within ninety (90) days. Activity logs and technical records are retained for a shorter period, typically no longer than twelve (12) months, unless required for a security investigation. Users may request further details about the specific retention period for their data through the platform's customer support channels.
Sharing Information with Third Parties
Gns3 does not sell, rent, or disclose users' personal information to any third party for marketing or commercial purposes without first obtaining the user's explicit consent. However, in certain limited and necessary situations, we may share information with trusted third parties to facilitate service operations — such as licensed MYR payment processors that help handle deposit and withdrawal transactions securely. Technical service providers such as server hosting companies and cybersecurity services may also have limited access to data to carry out their technical functions, and they are bound by strict confidentiality agreements. Where Malaysian law or a court order requires the disclosure of information, gns3 will comply with those legal obligations while endeavouring to notify the affected users where permitted by law. All third-party data sharing is carried out on the principle of data minimisation — meaning only the information that is strictly necessary is shared, nothing more.
MYR Payment Processor
Secure Server Provider
Anti-Fraud Services
Statutory Authority
User Rights Over Personal Data
Right of Access
Every gns3 user has the right to request a copy of the personal information we hold on their account at any time. Data access requests can be submitted through your account settings or by contacting our customer support team directly. We are committed to providing the requested information within thirty (30) business days of receiving your request. All information is delivered in a format that is easy to read and understand without any technical expertise required. This right is free of charge and may be exercised once every six months per account.
Right of Rectification
Users have the right to correct any personal information that is inaccurate, outdated, or incomplete in the gns3 platform records. Basic details such as phone number, email address, and name can be updated directly from your account profile page quickly and easily. For information that requires additional verification — such as date of birth or identity documents — the correction process may take longer and will require valid supporting documents. We encourage users to keep their account information up to date to ensure account security and smooth MYR withdrawal processing. All approved corrections will be updated in our system within seven (7) business days.
Right to Erasure
Gns3 users have the right to request the deletion of their personal data, subject to certain conditions set out under Malaysian law and platform compliance requirements. Deletion requests will be fully processed where no legal restriction applies, such as the minimum financial record retention requirements stipulated by statutory authorities. Once an account is closed and all financial obligations are settled, personal information that is no longer required will be deleted or anonymised within the prescribed period. Please note that deleting your data means you will no longer be able to access your transaction history or any previous bonuses associated with that account. To initiate the data deletion process, please contact our support team by email at the address provided at the bottom of this policy.
Policy Updates & How to Contact Us
Privacy Policy Updates
Gns3 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new Malaysian legal requirements, or improvements to how we handle user data. Whenever there are significant amendments to this policy, we will notify users via an in-platform notification or the email address registered to your account. The effective date of the latest version will always be clearly stated at the top of this document so users can identify which version is currently in force. Continued use of the gns3 platform after a policy change notification has been sent will be considered acceptance of the updated terms. We recommend that users review this policy periodically to stay informed about how we protect your personal information.
Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how gns3 handles your personal data, our team is ready to assist you. You can reach us by email at [email protected] with the subject line "Privacy Enquiry" to ensure your request is directed to the appropriate team. All written enquiries will be acknowledged within two (2) business days and fully resolved within fourteen (14) business days depending on the complexity of the case. For general account-related questions, you may also refer to our FAQ covering a wide range of topics related to platform security and privacy. We are committed to addressing every concern thoroughly, professionally, and in accordance with the data protection guidelines applicable in Malaysia.
Join the gns3 Platform with Complete Confidence
Your data is protected with the latest security technology. Register an account today and enjoy a safe, responsible, and enjoyable Sports Betting and Slots experience with gns3.